Description
A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Chat Agents provide customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry. Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it's important that chat agents be comfortable communicating directly with customers. Communicate, communicate, communicate. Good communication is vital and customers hate waiting. Keep things personal. Understand your limits. Set yourself up for success. Know your priorities.
Must refer 3 person in a week.
